CRM stands for customer relationship management. It's a category of integrated, data-driven solutions that improve how you interact and do business with your customers. CRM systems and applications are designed to manage and maintain customer relationships, track engagements and sales, and deliver actionable data-all in one place.
Keeping track of customers across sales, support and marketing touch points gets harder every day.
Our experience across industries can support your organization's need to shape CRM programs that drive customer acquisition, retention and cross-sell/upsell opportunities.
We offer customized CRM solutions that address specific challenges in financial services, insurance, healthcare, retail and other industries.
Building a solid CRM foundation is no easy task. Organizations must not only identify the best CRM technologies for their business, but must also employ effective change management strategies to align their people and processes with customer relationship goals. Our CRM practice possesses significant experience implementing CRM solutions in a variety of industries. We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service.
We work with a wide range of CRM products, including Salesforce.com, Microsoft CRM, Oracle Sales Cloud and SugarCRM. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.