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Microsoft Dynamics CRM

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We deliver a CRM implementation that is integrated, scalable, flexible and secure. We provide out of the box or individual Microsoft Dynamics CRM and XRM solutions and a role tailored 360̊ view of the customer in one place, accessible via Outlook, web, portal, smartphone, iPad etc.

ISurf, in close cooperation with Microsoft, offers a unique End-to-End approach for Microsoft Dynamics CRM. Our extensive industry expertise and standard setting industry solutions within each of our focus segments (Enterprise, Public, Utility and Finance) makes us very aware of what is needed to win in “the age of the customer”.

ISurf and Microsoft Dynamics CRM are core components aimed to deliver what it takes to realize the needed processes that support the key activities of targeting, acquiring, retaining, understanding, and collaborating with customers.

Microsoft Dynamics solutions for enterprises

Tieto provides Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions based on Microsoft technology platform.


ERP and CRM – What is relevant?


Combination of product expertise and certifications, industry knowledge and real-life experience of ERP and CRM is required. Solution lifecycles are long.

  • Our platforms has a stable roadmap ahead
  • We are adding value with Industry specific solutions and consultancy
  • We are capable of providing long-term flexible services
  • We can prove track record of long-term value creation
  • Isolated solutions do not exist
  • Services need to be completed by integrations and other value-adding services

We can provide full scope Dynamics services, in one or all phases of a project to make sure the solution serves all your relevant needs.


These Microsoft Dynamics solutions allow support for global business processes across multiple countries and sites. Main focus of the solutions is centrally managed international enterprises which increases visibility and collaboration across company business.


Focus on your business needs


Tieto offers Microsoft-based solutions adjusted to your business needs. Tailored solution give possibilities to improve your cooperation and communication, improve control and data transparency. It helps to make more effective use of resources and make more efficient use of information systems through better integration and management.


Scope of Tieto provided services

  • Implementation and integration services
  • Upgrade and consolidation projects
  • Development and Dynamics solution consultancies
  • Full scope of application and database maintenance services (ASM services)
  • Business optimization consultancies
  • Project management services
  • System Auditing

Partnership with Microsoft

We have Microsoft Gold Competencies for many Microsoft solutions, including Dynamics ERP and Dynamics CRM. We have the latest knowledge of Microsoft Dynamics Products and we use it to the maximum benefit for you.

Our Approach

Building a solid CRM foundation is no easy task. Organizations must not only identify the best CRM technologies for their business, but must also employ effective change management strategies to align their people and processes with customer relationship goals. Our CRM practice possesses significant experience implementing CRM solutions in a variety of industries. We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service.

We work with a wide range of CRM products, including Salesforce.com, Microsoft CRM, Oracle Sales Cloud and SugarCRM. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.


Microsoft Dynamics CRM

Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement by Microsoft Dynamics helps companies deliver amazing customer experiences by building long-term customer relationships that are personalized, proactive, and predictive across marketing, sales, and service.

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

What is CRM?

Customer relationship management—often called CRM, CRM system, or CRM software—is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organizational efficiency, while helping to improve customer experience.

What can CRM do for my organization?

CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.
We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

The top reasons organizations choose Microsoft Dynamics CRM to create world- class customer experiences include the following:

  • Value – Microsoft Dynamics CRM is regarded by many customers and industry analysts as one of the best values in the industry.
  • Familiarity – Microsoft Dynamics CRM provides you with a powerful set of CRM capabilities right within the natural and familiar Microsoft Outlook client.
  • Choice – . Microsoft Dynamics CRM offers a choice of on-premises, on-demand, and partner-hosted solutions based on the same architecture and code base so you can select the best model for your organization.
  • Cloud – You have peace of mind knowing that Microsoft Dynamics CRM Online is supported by a 99.9% uptime financially backed service level agreement.
  • Flexibility – Microsoft Dynamics CRM can be easily customized to support your changing needs. Extend Microsoft Dynamics CRM beyond customer management to manage other critical relationships with partners, suppliers, contractors, assets, and other key elements.
  • Global – Microsoft Dynamics CRM is used by customers globally in over 82 countries, is available in over 41 languages, and provides full multi-currency and multi-language support.
  • Partners – Thousands of partners in over 82 countries sell, service, and support Microsoft Dynamics CRM. With their unique expertise and skills, these leading partners are a huge asset for your CRM project.
  • Solutions – We provide a range of solutions integrated over the familiar Microsoft interface for your CRM project, so you can maximize your  investment and increase your productivity

CRM – Customer Service

Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction:

  • Ensure efficient customer service processes
  • Create a shared knowledgebase of support information
  • Automate service scheduling
  • Improve customer satisfaction with timely delivery of accurate services.
  • Keep customers informed by setting initial expectations and keeping them apprised of scheduling updates if circumstances change.
  • Adjust resource assignments in real time to meet high priority requests.

CRM – Marketing

Make your marketing team more effective with Microsoft Dynamics CRM. Microsoft CRM includes tools to help identify, execute and replicate effective marketing initiatives across multiple sales channels.

The Marketing Automation Module helps your marketing team to assign, schedule and track marketing campaign activities and measure campaign performance. The combined sales, marketing and customer service tools allow your business to work with one up-to-date set of customer data, therefore appearing professional, organized and informed when speaking to your customers

Microsoft CRM’s Marketing Automation Module allows your marketing team to:

  • Contact the best customers with targeted promotions and email communications
  • Set up and run quick sales campaigns with the minimum of effort
  • Run large, complex campaigns more easily through one interface
  • Simplify cross-department campaigns run in conjunction with the sales team
  • Send bulk e-mail messages and track all responses

CRM – Sales

Accessible from Microsoft Outlook and the web, Microsoft Dynamics CRM for Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process – ensuring a shorter sales cycle, higher close rates, and improved customer retention.

  • Increase sales success
  • Manage work more easily
  • Understand customer needs
  • Improve sales qualification
  • Build better relationships
  • Work away from the office
  • Share information


  • Sales Management
  • Customer Support & Services
  • Marketing Automation
  • BPM

Improve customer interactions and boost revenues with sales management tools for compensation, territory management, partner management and sales performance management.